Tenant Satisfaction Survey 2019

Executive Summary

Norwich Housing Society commissioned Acuity to carry out a tenant satisfaction survey. All tenants were included in the postal survey, which took place during June and July 2019. The results from the survey are very positive and generally compare favourably with previous surveys and those of other landlords. The survey recorded many high ratings including satisfaction with friendly and approachable staff (99%), the repairs service (98%), the quality of the home (96%) and the effective and efficient service (96%) – all of which are reflected in the finding that 96% of tenants are satisfied with the services provided by Norwich Housing Society.